Department:      Wholesale Sales Team

Manager:            Inside Sales Manager

FLSA Status:       Exempt

Location:             Garland, TX (Remote)

OVERVIEW

The Inside Sales Representative will be responsible for calling on and coordinating sales efforts nationally with distributors, contractors, builders and other applicable decision makers. The primary purpose of this role is to achieve sales goals through interaction via email and phone, coordination of efforts with outside sales representatives and Fortress distributors.

The Inside Sales Representative will be the voice of the customer by providing information in areas such as product knowledge and selling, technical information, installation, and order placement. This position will be based out of a home office and must be able to support typical business hours across Mountain and West Coast.

OUR PURPOSE STATEMENT

Lead Global Change in the Way People Build and Live

OUR NICHE

Innovative Building Solutions

OUR CORE VALUES

Work Hard, Play Hard – We seek passionate people. We take our work seriously and we take the enjoyment of our lives seriously.

Positive, Can DO Attitude – We are optimistic, we set challenging goals and we find a way to accomplish them. We approach challenges with the intention of finding solutions.

Compete & Win As A TEAM – We put the TEAM first. Our team is what makes our company great. We are a competitive group that like to win. We keep score.

Innovate & Seek Continuous Improvement - We believe it can always be better. We want better products and processes. We want to be better individuals. We want to be a better organization.

We Are Respectful – We respect fellow team members, our partners, ourselves and our company. We are known to be “the good guys”.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Meet / Exceed sales goals for Fortress Building Products.
• Assist ATM/TM/RSM in targeting, identifying and growing the distribution network as needed to ensure adequate coverage and availability of Fortress products.
• Assist ATM/TM/RSM in targeting, identifying and growing the contractor network to ensure market saturation, exposure and availability for Fortress products.
• Demonstrate a “pull through” sales approach that builds demand and specification for Fortress products at the contractor, distributor and specification levels.
• Conduct outbound calls to support pull through sales effort
• Conduct and report competitive market analysis, competitive intelligence and other sales-related information.
• Support Sales Team to exceed Sales Goals
• Manage current customer relationships and become a strong partner through consultative selling approach
• Ability to quote small jobs and make sure all appropriate details are articulated to the customer and Order Management.
• Assist ATM/TM/RSM in setting up new accounts through the internal Fortress process
• Communication out to the field product updates, company updates, spiffs, and newsletters
• Lead Follow Up
• Participate in Regional Conf Calls, Meetings, and Trade Shows
• Provide weekly report of calls to RSM and DCS (Director Channel Sales)
• Ability to grasp product knowledge and relay product information 
• Other responsibilities as relevant to position and assigned by manager

SUPERVISORY RESPONSIBILITIES

• None

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

Achievement Focus – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.

Sales Skills – Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contracts; maintains customer satisfaction; maintains records and promptly submits information.

Continuous Learning – Assess own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delay, or unexpected events.

Attention to Detail – Demonstrates thoroughness in accomplishing a task through concern for all the areas involved; carefully monitors the details of own and others’ work to ensure accuracy and quality; plans and organizes time and resources efficiently; completes all work according to procedures and standards.

Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Customer Focus – Identifies and prioritizes customer needs and recognizes constraints; responds promptly to customer needs; seeks to find out more about customers and provide a better product or service; adopts professional approach to customers; is reliable and delivers on promises.

Dependability – Follows instructions; responds to management direction; takes responsibility to own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternative plan.

Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Consultative Selling – Qualifies potential customers; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meets customer objectives; manages and documents sales process.

Cooperation – Establishes and maintains effective relationships; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Technical Expertise – Effectively applies technical knowledge to solve a range of problems; develops solutions to problems that cannot be solved using existing methods or approaches; is sought out to provide advice or solutions in the area of expertise; keeps informed about current developments in the area of expertise.

Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Additional Requirements

• Minimum 3-5 years of relevant experience in the construction or building industry
• Excellent interpersonal, written and verbal skills
• Ability to design and execute a sales plan to drive intended results
• Driven personality with a “winning” attitude
• Must be a team player with dedication to Fortress Building Products success
• CRM experience
• Bilingual a plus

Certificates/Licenses/Registrations

• None

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand; talk, hear, and use hands and fingers. Specific vision abilities required by this job include close vision requirements. Light to moderate lifting is required. Ability to uphold the stress of traveling.

ACKNOWLEDGEMENTS: The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.